RETURNS AND EXCHANGES

RETURNS AND EXCHANGES

ag6320EAdopted June 1, 2009

6320E - RETURNS AND EXCHANGES

Returns (for incorrectly ordered items)

When an item is ordered incorrectly, it may be returned. This type of error is easily corrected by complying with the following guidelines. However, returns of "old stock" just to assist in "cleaning up" are not allowed.

  1. First, send memo to the Warehouse Associate requesting return authorization. Include the following information:

    1. description

    2. quantity being returned

    3. account number to credit

    4. date received

    5. reason for return

  2. Items will be picked up upon written approval by the Warehouse Associate.

  3. All necessary paperwork for "return to stock" will be done by the Warehouse Associate.

Exchanges

When an incorrect item is received from the stockroom it may be exchanged. Call the Warehouse Associate and explain the situation. No further paper work is necessary in this situation.