STUDENT AND PARENT/LEGAL GUARDIAN COMPLAINTS

STUDENT AND PARENT/LEGAL GUARDIAN COMPLAINTS

po5710Adopted May 1, 2002Revised March 12, 2024

5710 - STUDENT AND PARENT/LEGAL GUARDIAN COMPLAINTS

  1. The Board recognizes that students and parents/legal guardians have the right to request redress of certain grievances. Further, the Board believes that the inculcation of respect for lawful procedures is an important part of the educational process.
  2. For purposes of this policy, a student or parent/legal guardian complaint shall be any such that arises out of actions, procedures, and policies of this Board or its employees or the lack of such policy or procedure.
  3. Except as otherwise specified in other policies of the Board and the section below, complaints will be addressed as set forth in Board Policy 9130*.
  4. Parent/Legal Guardian Complaints Regarding Concerns with the Implementation of F.S. 1001.42 (8)(c) at Their Child's School
     
    1. Any parent/legal guardian with a concern regarding the implementation of the provisions of F.S. 1001.42 (8)(c) at their child's school may file a written complaint with the school's Principal.
    2. The written complaint can be submitted using the Resolution of Dispute form as provided in AP 5780.
    3. The written complaint must be delivered to the Principal of their child's school via hand delivery, U.S. Mail, or e-mail.
    4. Upon receipt of the written complaint, the Principal will review the concerns and communicate with those involved. The Principal, after reviewing the concerns and communicating with those involved, may meet with the parent/legal guardian (in-person or electronically) to try to resolve the complaint informally. This process must be completed within seven (7) calendar days of receipt of the parent's/legal guardian’s written complaint.
    5. If the parent/legal guardian notifies the Principal of their child's school that their written complaint remains unresolved, the Principal shall notify the Superintendent or designee. The District must, within thirty (30) days after such notification from the parent, either resolve the complaint to the parent's/legal guardian’s satisfaction or provide a written statement of the reasons for not resolving the concern.
    6. If a concern is not resolved by the District, a parent/legal guardian may seek to pursue those remedies available under F.S. 1001.42 (8)(c)7.b.(I-II).
    7. This policy shall be published on the District's website to notify parents of the process herein. Parents shall also be notified of the process herein through District Government and Community Relations communications. 

*(Policy 9130 as referenced in above subsection C will become effective upon Board approval no later than February 28, 2023).

Revised 12/13/22
Revised 3/12/24

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